1 – Scope and Object of the General Conditions of the Store

These General Conditions are intended, with the order form, and the other elements referred to therein, to regulate the terms and conditions which will govern the provision of the Online Store Service.

Exaktus headquartered at Rua de Laborim 68, 4430-128 Vila Nova de Gaia with NIF 508 804 302.

The service consists of providing, through the electronic address www.exaktus.pt, access to the online store which, in addition to providing information on a set and/or services, allows the user, electronically to order the products disclosed therein, under the terms and conditions described herein.

The order of products must be made by Dental Medicine professionals, duly qualified for this purpose. The elements and information transmitted by the user will enjoy full legal effect, the user recognizing the electronic purchases, not being able to claim the lack of signature for non-compliance with the obligations assumed.

2 – Product Information and Contents

Exaktus will do everything possible so that the information presented does not contain typographical errors, which will be quickly corrected whenever they occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the legal terms.

Exaktus will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes that are difficult for Exaktus to control, such as human errors or incidences in the computer systems, it is not possible to make available some of the products requested by the user. .

If any product is not available after placing the order, you will be notified by email or telephone. At that moment, you will be presented with the possibility of canceling the order with the respective refund, if you have made the respective payment.

All information about price, products, specifications, promotional actions and services may be changed at any time by Exaktus. Prices, campaigns and promotions are in force under the indicated conditions, except for a typographical error.

3 – All products sold in the Exaktus online store comply with Portuguese law.

3.1 – The store has adequate levels of security, however Exaktus will not be responsible for any damages suffered by the user and/or by third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond its control , namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, by the computer system.

3.2 – The consultation of data and information carried out within the scope of this service, are presumed to be carried out by the user, Exaktus declining any responsibility resulting from the abusive or fraudulent use of the information obtained.

3.3 – Exaktus is not responsible for losses or damages arising from non-compliance or defective performance of the service when this is not directly or indirectly attributable to it.

4 - Obligations of the Consumer

4.1 – The user undertakes to:

a) Provide the correct personal data and addresses.

b) Do not use false identities.

c) Respect the imposed order limits.

4.2 – If any of the data is incorrect and for that reason there is a delay or impossibility of processing the order, or eventual delivery, the responsibility lies with the user, and Exaktus declines any responsibility. In case the consumer violates any of these obligations, Exaktus reserves the right to eliminate future purchases or block access to the store and cancel the supply of any products or services.

5 – Cancellation of Orders

5.1 – At the request of the user

The user may cancel his order by requesting it to Exaktus via the telephone number or email, referring to the order number, which will be accepted as long as it has not yet been processed. After its processing, Exaktus will try to deliver it. For the purpose of cancellation, the user must provide the following data to Exaktus:

a) Order number.

b) NIF with which you placed the order and delivery address.

5.2 – The cancellation/return of orders with the nature of personalizing products or the Rhein brand (request on a specific order) is not available.

6 - Complaints

Please consult the Terms and Conditions for Claims/Warranties .

7 - Warranties

Please consult the Terms and Conditions for Claims/Warranties .

8 – Suspension and deactivation of the Online Store Service

8.1 – Regardless of any prior or subsequent communication, Exaktus may, at any time, and in its sole discretion, discontinue providing the Service and/or part of the Service to one or all users.

8.2 – Exaktus reserves the right to immediately suspend or terminate access to the Service in the following cases:

8.2.1 – When the user does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions.

8.2.2 – When Exaktus ceases access to the store, upon prior notice 15 days prior to the termination date.

8.2.3 – The suspension or termination of the Service by Exaktus, under the terms of the previous numbers, regardless of the right of the user or third parties to any compensation or other compensation, Exaktus cannot be held responsible or in any way encumbered, for any resulting consequence of the suspension, annulment, cancellation of the Service.

9 - Communications

9.1 – Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the user that relate to the Service, including any changes to these General Conditions, may be made to the email address, SMS or telephone contact.

9.2 – The user agrees to receive any and all communications and/or notifications related to the Online Store, to the address, contact telephone number and electronic address (e-mail) indicated in the ordering process.

At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the option “Do not receive the Newsletter” inscribed in each Newsletter.

9.3 – Whenever Exaktus deems it necessary to optimize the browsing experience or improve connectivity conditions, it may remotely reformulate network settings.

9.4 – Notwithstanding the provisions of the following numbers, and bearing in mind the innovative nature of the Service and the technological evolutions to which it may be subject, Exaktus may change its technical configurations whenever this proves to be convenient to adapt it to any technological developments.

9.5 – However, Exaktus does not guarantee the user any upgrades or improvements to the Service.

10 - Applicable Law

The Contract is governed by Portuguese law.